Privacy and Cookie Policy

Visiting our website collects information automatically but not refering to a specific person (e.g used internet browser, operating system, domain name, number and duration of visits, viewed pages). This information is used to determine the attractiveness of our website and to improve its content. Personal data such as name, adress, telephone number or e-mail adresses are only collected in connection to (e.g) a registration or poll. The individual personal data which you have provided us is used for your individual support, sending information or the submission of service offers. pluriSelect LifeScience UG & Co.KG guarantees that any information will be treated in accordance with privacy policies.

Name and address of the controller

The responsible party for data collection, processing and usage of your personal data is:

pluriSelect Life Science UG (haftungsbeschränkt) & Co.KG
Deutscher Platz 5c
04103 Leipzig
Germany

Phone: +49 341 3338580
Email: info@pluriselect.com

Name and address of the data protection officer

The responsible party for data collection, processing and usage of your personal data is:

pluriSelect Life Science UG (haftungsbeschränkt) & Co.KG
Dr. Jan-Michael Heinrich
Deutscher Platz 5c
04103 Leipzig
Germany

Email: info@pluriselect.com

Legal basis for processing personal data

Where the data subject gives a consent, this consent is the legal basis for the processing of personal data (Art. 6 Abs. 1 lit. a Regulation(EU) 2016/679)

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
  • browser type and operating system of the user

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Google Analytics

This online offer uses Google Analytics, a web analysis tool by Google Inc. (“Google“). Google Analytics collects and stores data in a pseudonymised way to create user profiles. These user profiles serve the purpose of analysing user behaviour, and they are used to improve our offer in order to meet the demands of our customers. Pseudonymised user profiles are not associated with the actual person behind the pseudonym without prior consent of this person to explicitly agree with this circumstance.

Google Analytics uses cookies that are stored on your computer in order to facilitate recognition when revisiting our online offer. The information on your site visit generated by these cookies are usually transferred to and stored at a Google server in the USA. Due to the activation of IP anonymisation in combination with this offer, the IP address of users from the EU and other EEA (European Economic Area) contracting states will be shortened before being transmitted. Your IP is only transferred to a Google server in the USA in very few exceptional cases. Google adheres to the data regulations of the “US Safe Harbor” treaty, and it is registered with the “Safe Harbor” program of the US Department of Commerce.

On behalf of the provider of this online offer, Google will use this information in order to assess how the online offer is used, to file reports on online activities and to create further offers and services depending on the internet usage and behaviour of customer. The IP address that has been transmitted by your browser is not associated with any other data by Google. Should it be required by law or should a third party process these data on behalf of Google, Google may pass on this information to third parties.

You can prevent the storage of cookies by adjusting the settings of your browser software; we need to point out that this may lead to an inhibition of the full functionality of our online offer. In addition to this, you can prevent the collection of cookie generated information (incl. your IP address) for the purpose of using the online offer as well as further processing this data by Google, if you download and install the browser plug-in available here: (https://tools.google.com

You can prevent Google Analytics from retrieving your data by clicking on the following button. An opt-out cookie will be placed to prevent future data recording when visiting this online offer:

Deactivate Google Analytics

You can find more information on user terms and conditions here: http://www.google.com/analytics/terms/ and http://www.google.com/intl/de/analytics/privacyoverview.

We need to point out that the website Google Analytics has been extended by the code “gat._anonymizeIp();“ to make anonymous gathering of IP address data (so called IP masking) possible by means of Google analytics.

The legal basisfor using tracking software is our legitimate interests in optimizing our services (Art. 6 Abs. 1 lit. f Regulation(EU) 2016/679).

Google Adwords Conversion Tracking

This website also uses Google Conversion Tracking, an analysis service by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). In this process, a cookie is placed on your computer by Google Adwords (“conversion cookie”) if you have reached out website via a Google advert. These cookies lose their validity after 30 days and do not serve for personal identification. If you visit a specific website of ours and the cookie has not yet expired, we and Google recognize that someone has clicked on the advert and was forwarded to our site. Every AdWords customer receives a different cookie. Cookies can therefore not be tracked via the websites of AdWords customers. The information obtained with the help of conversion cookies serve to create conversion statistics for AdWords customers who have decided on conversion tracking. AdWords customers are informed of the total number of users that have clicked on their advert and were redirected to page with a conversion tracking tag. They receive no information that could be used to personally identify a user. If you do not want to take part in tracking procedures you can also refuse the necessary cookie settings – via browser settings, which generally disable the automatic setting of cookies. You can also deactivate cookies for conversion tracking by setting your browser to block cookies from the domain “googleadservices.com” or by clicking on the following link and downloading and installing the plug in provided there: https://www.google.com/settings/ads/plugin. You will then be excluded from the Conversion Tracking statistics. If you do not want to receive interest-based adverts, you can also deactivate the use of cookies by Google for this purpose via the site https://www.google.com/ads/preferences/html/blocked-cookies.html or by clicking on the following link and downloading and installing the plug in provided there. https://www.google.com/settings/ads/plugin You can find additional information and the Google data protection declaration at: http://www.google.com/policies/privacy/

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.

The legal basis for the usage of these cookies are our legitimate interests in such usage (Art. 6 Abs. 1 lit. f Regulation(EU) 2016/679).

Orders with pluriSelect

We collect and process your data for the purpose of executing your order. This includes individual customer service and advice. In order to process your order, we collect your name, address, payment data as well as your email address and optionally a message to inform you about your order status and to send you an invoice. Your order information will be shared with carrier services and our distribution partners.

Paypal

Paying with paypal will submit your payment data to PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxemburg. You can read their privacy policy here.

Newsletter

Our website allows to subscribe to our newsletter. This can be achieved via double opt-in. The user will need to fill in the newsletter subscription form and then gets an email with a confirmation link to complete the subscription.

The following data will be stored:

  • E-Mail address
  • Date and time of confirmation
  • Subscription status

Our newsletter subscribers will be forwarded to the service provider Cleverreach (www.cleverreach.de) in order to send out newsletters.

Newsletters will be tracked via Google Analytics.

Users can unsubscribe at any time using the unsubscribe link provided in the newsletter.

Your consent is the legal basis for the processing of personal data (Art. 6 Abs. 1 lit. a Regulation(EU) 2016/679). The legal basis for the tracking of usage is our legitimate interests in such usage (Art. 6 Abs. 1 lit. f Regulation(EU) 2016/679).

Live Chat

This website uses a live chat service powered by Provide Support, LLC.

Users can click on the live chat support button which establishes a secure connection between a support employee of pluriSelect and the user. The employee can accept the request and send messages to the user. Conversations are not stored at the Provide Support chat servers.

Your consent is the legal basis for the processing of personal data (Art. 6 Abs. 1 lit. a Regulation(EU) 2016/679).

Furthermore Provide Support also features a tracking mechanism to see which users are currently on the web page. This user traffic is not stored at any point and gets deleted when the user closes the browser tab of the pluriSelect website.

Contact form / email contact

Our website allows to submit a message with a so called contact form. It requires only name, email address and message. All data is send directly via email and not stored in any database.

Your consent is the legal basis for the processing of personal data (Art. 6 Abs. 1 lit. a Regulation(EU) 2016/679).

Sample Request

Website user have the option to request a sample of one of our products via the "sample request" dedicated page or the button in the product detail page. We need name, full address and optionally a message of the customer to fulfill the request. All data will be submitted directly via email and not stored somewhere else.

Your consent is the legal basis for the processing of personal data (Art. 6 Abs. 1 lit. a Regulation(EU) 2016/679).

Rights of data subject

Every data subject has a right of access (Art. 15 Regulation(EU) 2016/679), a right to rectification (Art. 16 Regulation(EU) 2016/679), a right to erasure (Art. 17 Regulation (EU) 2016/679), a right to restriction of processing (Art. 18 Regulation(EU) 2016/679), a right to object (Art. 21 Regulation(EU) 2016/679) and a right to data portability (Art. 20 Regulation(EU) 2016/679). The right of access and right to erasure are subject to the restrictions under sections 34 and 35 BDSG. Data subjects also have a right to lodge a complaint with a supervisory authority (Art. 77 Regulation(EU) 2016/679 in conjunction with section 19 BDSG).

Information on the right to object under Art. 21 Regulation(EU) 2016/679

The data subject has the right to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him or her which is based on a task carried out in the public interest (Art. 6 (1) e) Regulation (EU) 2016/679) or on legitimate interests (Art. 6 (1) f) Regulation (EU) 2016/679), including profiling based on those provisions. The controller shall no longer process the personal data unless the controller demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defense of legal claims.

Where personal data are processed for direct marketing purposes, the data subject has the right to object at any time to processing of personal data concerning him or her for such marketing, which includes profiling to the extent that it is related to such direct marketing.

Where the data subject objects to processing for direct marketing purposes, the personal data shall no longer be processed for such purposes.

In the context of the use of information society services, and notwithstanding Directive 2002/58/EC, the data subject may exercise his or her right to object by automated means using technical specifications.